we want to make your THR shopping experience as transparent as possible
Where is THR located?
Our THR team is proud to call Fort Worth, Texas home!
What is Trout House Rugs' story?
Our CEO, team leader and rug extraordinaire, Mrs. Bekah Trout, is who you can thank for creating this community. Her love of textiles dates back to her college years where she studied Art. From there, rugs captured her attention with their unique personalities and sometimes mysterious back stories. Trout continues to express how sometimes knowing the history of a rug is impossible but based on threads, knots, colors and styles, she is able to narrow down the origins of each of her unique rugs.
How can rugs be used besides the floor?
Our very own Bekka Trout loves to change up her home decor with constantly changing textiles. In her home you can find THR draped across the ends of beds, on the arms of couches, hung on the wall and even framed! Sometimes you have to think outside the box to give your new heirlooms a different place in your space.
Can you explain your custom rug process?
We LOVE when our clients challenge our creativety! Here at THR we can make ANY rug, with ANY colors and in ANY size! You can find a design from a rug in our collection... you can find a rug in Architectural Digest... just send us what you're looking for and we will price it out for you.
What is your shipping process?
For Continental U.S. shipments, THR uses FedEx Ground shipping on orders and all rugs are shipped out on Fridays. We happily send tracking information to our customers so they know when to expect their new purchase!
What if I am not happy with my purchase?
We understand that sometimes purchases miss the mark for the space that customers invisioned their rug for.
Oh No! I have a loose thread on my rug, what do I do?
If a thread becomes loose in your rug, do not worry; loose threads are normal. Do not pull the thread, but carefully cut it with sharp scissors. This will not damage the rug.
How do I know what size rug I need?
We believe that size comes down to a personal preference and what fits your lifestyle. We recommend using painters tape on your floors to help when choosing the perfect size rug for your space.